Toyota CH-R Service Manual: Unable To Connect To Call Center

Toyota CH-R Service Manual / Cellular Communication / Safety Connect System / Unable To Connect To Call Center

DESCRIPTION

This may occur when the intensity of telephone radio frequency was very weak, or the safety connect system has a malfunction and a DTC is set.

PROCEDURE

1.

CHECK COMMUNICATION SERVICE CONDITION

(a) Move the vehicle.

(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

OK:

Same problem does not occur.

OK

END
NG

2.

CHECK DTC

(a) Turn the ignition switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the ignition switch ON and wait for 10 seconds.

(d) Turn the Techstream on.

(e) Perform "Health Check" and check for current DTCs.

Click here

Result

Proceed to

DTCs are not output

A

DTCs are output

B
B

GO TO DIAGNOSTIC TROUBLE CODE CHART

A

3.

CHECK DCM OPERATION HISTORY

(a) Check "DCM Operation History".

Click here

Result

Proceed to

Signal strength is weak (0 or 1)

A

Communication indicates "Fail"

No problems with signal strength or communication

B

HINT:

If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.

B

END
A

4.

REPLACE DCM (TELEMATICS TRANSCEIVER)

(a) Replace the DCM (Telematics Transceiver).

Click here

NOTICE:

  • The ignition switch must be off.
  • Do not swap the DCM (Telematics Transceiver) with one from another vehicle.
NEXT

PERFORM DCM ACTIVATION

    Red Indicator Remains On
    DESCRIPTION This means that the DCM (Telematics Transceiver) has detected a malfunction in the safety connect system and stored a DTC. PROCEDURE 1. CHECK DTC (a) ...

    Telephone And Gps Antenna Cords
    Components COMPONENTS ILLUSTRATION *1 TELEPHONE AND GPS ANTENNA CORD ASSEMBLY *2 NO. 3 HEATER TO REGISTER DUCT SUB-ASSEMBLY ILLUSTRATION ...

    Other materials:

    Toyota CH-R Service Manual > Audio And Visual System(for Radio Receiver Type): USB Audio System Recognition/Play Error
    DESCRIPTION When a USB device or "iPod" is connected to the USB connector of the radio receiver assembly, it must have playable files. The device must also communicate with and be recognized by the radio receiver assembly. This diagnostic procedure is for when a device is not recogn ...

    Toyota CH-R Service Manual > Safety Connect System: Green And Red Indicators Do Not Come On When Ig-on
    DESCRIPTION If the red and green indicators fail to illuminate after the ignition switch turned to ON, the vehicle does not recognize the DCM (Telematics Transceiver). The DCM (Telematics Transceiver) connectors may have been disconnected or the DCM (Telematics Transceiver) is malfunctioning. ...

    Toyota CH-R Owners Manual

    Toyota CH-R Service Manual

    © 2017-2024 Copyright www.tochr.net
    0.0097